The Information Machine
Support

Support

theinfomachine.fyi

If something is wrong, unclear, or just annoying, tell us. A person reads every message.

Reaching us

Email support@theinfomachine.fyi. We aim to reply within two business days. It helps to include the email address you subscribed with, and a link to the page or the brief you're asking about.

Emails: stopping, or changing what you get

Every email we send has a one-click unsubscribe link at the bottom, and it takes effect immediately: you don't need to email us or wait for a reply. The same link takes you to your preferences if you'd rather change what you receive than stop it. If the emails have stopped arriving, check your spam folder first, then write to us.

Supporter payments

Everything we publish is free to read. A Supporter subscription is patronage: it pays for the work rather than unlocking anything. It's billed through our payment processor, Stripe, at the price shown when you sign up, and it renews automatically until you cancel.

You can cancel at any time from the subscription portal, reachable from the manage link in any email we send you, or by writing to support@theinfomachine.fyi and asking us to cancel it for you. Cancelling stops future charges; your support continues until the end of the billing period you have already paid for. We do not provide pro-rated refunds for partial periods except where the law requires it. If a charge looks wrong, email us before disputing it and we will sort it out.

Something in a brief is wrong

Tell us at support@theinfomachine.fyi and say which story and what is wrong. Every day of every story names the publications behind it, so a correction can be checked against the same sources you can.

Your data

Our privacy policy covers what we keep and why. To have your data removed entirely, email us and ask; we will delete it. The terms of service cover the rest of the relationship.

Who operates the service

The Information Machine LLC
418 Broadway # 12094
Albany, NY 12207